Customer agrees when using, or accessing Primehost services that the following terms and conditions of this policy will be met:
User agrees to pay Primehost all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement. User is responsible for charges at the time the service is used and Primehost may apply the amount due to User's credit card at any time.
Primehost reserves the right to suspend access to service for User's account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
Dues must be paid on a timely basis. Dues charges will continue regardless of your use unless and until you notify us via help desk that you wish to cancel your membership at the end of your contract period. You can cancel your membership within your first 30 days and receive a full refund on your monthly fees. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.
Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants Primehost the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments. Non-Payment: All Shared Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for seven (7) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within fourteen (14) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after thirty (30) days of non-payment will be destroyed for security and privacy reasons.
Payment Reminders: Our credit card processor Payfast or any other used by Primehost, will remit payment for all recurring orders, for services on the monthly anniversary date. It is clients responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that due's are paid on time and the email address on file is working and allowed to receive reminders from Primehost or its partners. Once a payment reminder dispatched from Primehost or its partners it is considered as a valid payment reminder. Primehost does not take any responsibility for non deliverable email addresses or e-mails sent by Primehost not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice from Primehost or its partners. The third day and the fifth day, second and third payment reminders will be sent by Primehost or its partners. From the seventh day customer services may be suspended temporarily for non-payment.
We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with Primehost in the first place.
Without waiving any of its other rights under this Agreement, Primehost offers to its Customers a 30-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within thirty (30) days starting from the day Primehost dispatches your welcome email including your account information or the day you place the order with us, whichever comes first. Primehost will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be cancelled, but no money will be refunded to you.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from Primehost and does not apply to any changes to your service at any time.
Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees. If you have signed up for a service that comes with a free domain, the equivalent domain charges will be deducted before a refund is made.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by opening a ticket to our Billing Department with required details. Primehost requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that Primehost does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any time money back guarantee or 30 day money back guarantee.
All cancellation requests must be made directly to Primehost, Billing Department by opening a ticket. Cancellations requests are not accepted by email, postal mail or by phone. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, Primehostreserves the right to terminate the customer account with immediate effect with or without any prior notice.
Primehost may modify these terms and conditions upon notice published online via Primehost. User's use of Primehost services after such notice shall constitute user's acceptance of the modifications to this Agreement.
This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.